01
Who May Submit a Claim
A claim should be submitted by the business owner, an authorised representative, or another person who can reasonably demonstrate authority to manage the business listing.
02
Information Required
Claimants must provide accurate information requested during the claim process. SabahBusiness.com.my may require sufficient details to identify the claimant, the business and the claimant’s relationship to the business.
03
Verification
SabahBusiness.com.my may verify a claim using reasonable methods, which may include business contact details, official records, domain or email information, supporting documents, direct confirmation or other appropriate checks.
04
Additional Evidence
If the information provided is insufficient or inconsistent, SabahBusiness.com.my may request additional evidence before approving a claim. Failure to provide reasonable verification may result in the claim remaining pending or being rejected.
05
Claim Approval
Approval gives the eligible claimant access to manage supported listing information, subject to SabahBusiness policies, available account permissions and any applicable review requirements.
06
Claim Approval Is Not an Endorsement
Approval confirms the claim status based on the checks completed at that time. It is not a guarantee, recommendation or endorsement of the business, its products, services, licensing, financial standing or future conduct.
07
False, Fraudulent or Unauthorised Claims
Submitting a claim using false information, impersonation, fabricated evidence or without proper authority is prohibited. SabahBusiness.com.my may reject, suspend or revoke such claims and may restrict related accounts or listings where reasonably necessary to protect the platform, businesses or users.
08
Competing or Disputed Claims
If more than one person claims authority over the same business, SabahBusiness.com.my may place the claim on hold, request additional evidence and review the matter before deciding which account, if any, should manage the listing.
09
Ownership or Management Changes
If business ownership, management or authorised representation changes, SabahBusiness.com.my may request updated verification and may transfer, suspend or revoke existing claim access where appropriate.
10
Unclaimed Listings
SabahBusiness.com.my may display legitimate business information before a listing has been claimed. Unclaimed listings may be created from public or other legitimate sources, or submitted by authorised platform contributors, subject to review and applicable policies.
11
Claiming Does Not Create Ownership of Platform Content
Claim approval does not transfer ownership of SabahBusiness.com.my, its software, directory structure, platform design or other proprietary platform materials. Rights in business-provided logos, photographs and other materials remain subject to their respective ownership and usage rights.
12
Listing Changes After Approval
Claimed listings remain subject to Listing Guidelines and other applicable SabahBusiness policies. SabahBusiness.com.my may review, correct, restrict or remove information that is inaccurate, misleading, duplicated, unlawful or otherwise inconsistent with platform requirements.
13
Revocation or Suspension of Claim Access
Claim access may be suspended or revoked where there is evidence of fraud, impersonation, misuse, loss of authority, serious policy violations, unresolved ownership disputes or other circumstances that reasonably require further review.
14
Paid Plans & Claim Status
Claim status and subscription plan are separate. A claimed business may remain on a free plan or choose an eligible paid plan. Purchasing a paid plan does not by itself prove ownership or guarantee approval of a disputed claim.
15
Reporting an Incorrect Claim
If you believe a business listing has been claimed by an unauthorised person, contact SabahBusiness.com.my through the official support or contact channel and provide sufficient details for review. Additional verification may be requested from the parties involved.
16
Claim Review Decisions
SabahBusiness.com.my may make reasonable administrative decisions regarding claim approval, rejection, suspension or reassignment based on the information available. Where appropriate, additional information may be considered if a decision is reviewed.
Protecting Business Listing Ownership
The claim process is intended to help legitimate business owners and authorised representatives manage their information while reducing impersonation, fraud and unauthorised control of listings. This policy may be updated as SabahBusiness.com.my develops its verification and account-management processes.